Privacy Policy

Last updated: October 2026

1. Data controller

The data controller for personal data is:
STRGL (company being incorporated)
Email: [email protected]

2. Data collected

We collect the following data:

  • Registration data: email address, password (encrypted, for an account with a password)
  • Usage data: conversation history, preferences
  • Payment data: processed by our provider Stripe (we do not store your bank details)
  • Technical data: IP address, browser type, pages visited

Sign in with Google

If you choose "Continue with Google", Google sends us your name, your email address and your profile picture. We use them only to create your account and sign you in. We do not access any other data in your Google account, and we do not use Google's APIs for anything other than this sign-in. You can withdraw this access at any time from the security settings of your Google account.

3. Purposes of processing

Data is processed for:

  • Providing and improving the Service
  • Managing user accounts
  • Processing payments
  • Personalizing the experience
  • Security and fraud prevention

4. Legal basis

Data processing is based on the performance of the contract (ToS accepted at registration) and on our legitimate interest in improving the Service and security.

5. Retention period

Data is kept for the duration of use of the Service, then for 3 years after account deletion for legal reasons. Payment data is kept in accordance with accounting obligations (10 years).

6. Data sharing

Data is not sold to third parties. It may be shared with:

  • Stripe: for payment processing
  • Hosting provider: for secure storage
  • Authorities: in the event of a legal obligation

7. Security

We implement appropriate technical and organizational measures to protect your data: password encryption, HTTPS connections, restricted access.

For the safety of people (rather than data): what Strugggl does when a conversation mentions suicide or self-harm is described on the Safety and crisis page.

8. Your rights

In accordance with the GDPR, you have the following rights:

  • Access: obtain a copy of your data
  • Rectification: correct your inaccurate data
  • Erasure: request deletion of your data
  • Portability: receive your data in a structured format
  • Objection: object to processing
  • Restriction: request restriction of processing

To exercise your rights, contact us at: [email protected]

9. Cookies

The Site uses two categories of cookies:

  • Technical cookies (necessary): required for the Service to function (authentication, preferences, remembering your cookie choice). They cannot be disabled.
  • Advertising cookies (subject to your consent): the Meta Pixel (Facebook/Instagram), used to measure the effectiveness of our advertising campaigns. This cookie is only set after you give explicit consent via the banner shown on your first visit. Only conversion events (sign-up, purchase) are sent to Meta; no data about your conversations, persona preferences, or personal interests is shared.

You can withdraw your consent at any time by changing your choice via the cookie banner or by deleting cookies from your browser.

10. Complaints

If you believe that the processing of your data is not compliant, you may file a complaint with the CNIL (French Data Protection Authority): www.cnil.fr

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